AODA Policy





Accessibility for Ontarian’s with Disabilities Act Policy



The Ontario government passed the Accessibility for Ontarians with Disabilities Act in 2005. It is the goal of the government of Ontario to make Ontario accessible by 2025. VP Protection Inc, is committed to complying with the Accessibility for Ontarians with Disabilities Act, 2005 and all of the standards under it in order to meet the accessibility needs of persons with disabilities in a timely manner.

The multi-year plan, which is here for download, outlines VP Protection Inc.'s strategy to prevent and remove barriers to address the current and future requirements of the AODA, and in order to fulfill our commitment as outlined in VP Protection Inc.’s Accessibility Policies.

Assistive Devices:

We will ensure that our employees are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our services.

Communication:
We will communicate with people with disabilities in ways that take into account their disability.

Service Animals:
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support Persons:
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them in our premises. Fees will not be charged for support persons.

Notice of Temporary Disruption:
In the event of a planned or unexpected disruption to services or facilities such as elevators, escalators, lifts and lighting in Malls and Office buildings, VP Protection Inc. will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services if available.

This notice will be placed at or near the service or facility that is effected.

Training for Staff:
VP Protection Inc. will provide training to employees and others who deal with the public or other third parties on their behalf.

Individuals in the following positions will be trained:

Management
Supervisors
Security Guards

Training will be provided to staff on a ongoing basis and at the earliest convenience

Training Will Include:

• An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard.
• General Requirements
• Information and Communications Standards
• How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.
• Employment Standards.
• Transportation Standards.
• Design of public spaces Standards
• Ontario Human Rights Code, as it pertains to people with disabilities.
• What to do if a person with a disability is having difficulty in accessing VP Protection Inc. services.
• Staff will also be trained when changes are made to the plan.
Feedback Process: Customers who wish to provide feedback on the way VP Protection Inc. provides services to people with disabilities can email hr@vpprotection.com.

All feedback will be directed to the Human Resource Manager.

Customers can expect a response within 5 business days.

Complaints will be addressed according to our organization’s regular complaint management procedures.

Modifications to this or Other Policies:
Any policy of VP Protection Inc. that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.


 

 


 

 


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